Last updated: January 2026
We want you to be satisfied with InstantBill. If you are not happy with our service, we offer refunds under the following conditions.
1. Subscription Refunds
We offer a 7-day money-back guarantee for new subscriptions:
- If you are a first-time subscriber, you may request a full refund within 7 days of your initial subscription purchase
- The refund covers the subscription fee for the current billing period
- Annual subscription plans are eligible for a prorated refund within the first 30 days
- Refunds are not available for subscription renewals — you may cancel to avoid future charges
2. One-time Payments
For one-time purchases such as add-ons or premium features:
- Refund requests must be made within 48 hours of purchase
- The purchased feature must not have been used extensively (fewer than 10 transactions processed)
- Setup fees and custom development charges are non-refundable
3. How to Request a Refund
To request a refund, please follow these steps:
- Email us at billing@instantbill.in with your account details and reason for the refund
- Include your registered email address and order confirmation
- Our billing team will review your request within 2 business days
- You may also initiate a refund request from your account dashboard under Settings → Billing → Request Refund
4. Processing Time
Once approved, refunds are processed as follows:
- Credit/Debit Card: 5-7 business days
- UPI: 3-5 business days
- Net Banking: 5-7 business days
- Wallets: 1-3 business days
Refunds are credited to the original payment method. If that method is unavailable, we will work with you to arrange an alternative.
5. Exceptions
Refunds may not be available in the following cases:
- Accounts terminated for violation of our Terms of Service
- Requests made after the specified refund period
- Services provided by third-party integrations
- Custom development or consulting services
6. Contact
For any refund-related queries, please contact us: