Last updated: January 2026
At InstantBill, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
We collect information that you provide directly to us and information generated when you use our services:
Personal Information
- Name, email address, and phone number
- Business name, GSTIN, and PAN details
- Billing and payment information
- Address and contact details
Business Information
- Invoice data, client details, and transaction records
- Inventory and product information
- Employee and vendor details
Usage Information
- Device information, browser type, and IP address
- Usage patterns, features accessed, and session duration
- Log data and error reports
2. How We Use Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and send related information
- To send administrative notifications and updates
- To provide customer support and respond to inquiries
- To detect, prevent, and address technical issues and fraud
- To comply with legal obligations under Indian law
- To generate aggregated, anonymized insights for product improvement
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Trusted third parties who assist in operating our platform, including payment gateways, cloud hosting providers, and analytics services
- Legal Requirements: When required by law, court order, or governmental authority under applicable Indian legislation
- Business Transfers: In connection with any merger, acquisition, or sale of assets, with appropriate notice to you
- With Your Consent: When you explicitly authorize us to share your information
4. Data Security
We implement industry-standard security measures to protect your data:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- Role-based access controls and multi-factor authentication
- SOC 2 Type II compliant infrastructure
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Specifically:
- Account data is retained for the duration of your subscription plus 30 days after deletion
- Invoice and transaction data is retained for 7 years as required under Indian tax laws
- Usage logs are retained for 12 months
- Marketing preferences are retained until you opt out
6. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Portability: Request your data in a structured, commonly used format
- Objection: Object to the processing of your personal data for certain purposes
- Withdraw Consent: Withdraw your consent at any time where processing is based on consent
To exercise these rights, please contact us at privacy@instantbill.in.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience. For detailed information, please refer to our Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@instantbill.in
- Phone: +91 98765 43210
- Address: InstantBill Technologies Pvt. Ltd., Andheri East, Mumbai 400069, Maharashtra, India